FAQ

Shopify Hardware Store FAQ

If you’re setting up to sell in-person or upgrading your retail experience, this FAQ covers everything you need to know about purchasing Shopify POS hardware.
Order Processing
How long does it take for my order to be shipped?
  • Orders are processed within 1-2 business days, excluding weekends and holidays.
What does my order status mean?
How can I check my order status?
Can I modify my order after it's been placed?
Can I cancel my order?
Can I change my shipping address after placing an order?
Shipping & Delivery
Do you offer free shipping?
How long will it take for my order to arrive?
Can I expedite shipping on an order that's already been placed?
How can I track my shipment?
Which shipping carriers do you use?
What happens if no one is available to receive my package?
Returns & Refunds
Do you offer free return shipping?
What is your return policy?
How do I initiate a return?
How long do I have to return an item?
Order Issues
Who should I contact if I have an issue with my order?
Can I get a copy of my receipt/invoice?
What if I'm tax exempt?

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